Last updated: September 2026
1. Introduction & Data Controller
A&R EXPRESS LTD ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy notice explains how we collect, manage, and protect your personal information when you visit our website (https://www.anrxpress.com), request a logistics quote, or communicate with us regarding transport and courier services.
Data Controller Details:
A&R EXPRESS LTD
52 Osprey Crescent, Paisley, Scotland, PA3 2QQ, United Kingdom
Telephone: +44 7427 612713
Email: info@anrxpress.com
2. The Personal Data We Collect
We may collect, use, and store different kinds of personal information about you depending on how you interact with our services:
- Identity Data: Full name, title, and company name.
- Contact Data: Email address, telephone numbers, collection address, delivery address, and postcodes.
- Consignment Data: Dimensions, approximate weight, shipment contents description, and delivery preferences provided in quote requests.
- Enquiry Data: Subject lines and message content submitted via our contact forms or direct email correspondence.
- Technical Data: Basic server access logs, IP addresses, and browser user-agent strings collected automatically for security and server diagnostic purposes.
3. How We Collect Your Data
We collect personal information directly from you when you:
- Submit a request for quotation via our website;
- Submit an enquiry or message via our contact form;
- Communicate with us via telephone, postal mail, or email;
- Contract our logistics, courier, or freight services.
4. Legal Grounds for Processing
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we process your personal data on the following lawful bases:
- Performance of a Contract: Processing necessary to provide you with logistics quotations, collect consignments, coordinate transport, and complete deliveries.
- Legitimate Interests: Processing necessary for our legitimate commercial interests in managing our logistics operations, responding to customer enquiries, and safeguarding our systems against fraud or spam.
- Legal Obligation: Processing necessary to comply with UK taxation, accounting, transport regulation, and customs compliance requirements.
5. Data Storage & Security
We maintain appropriate administrative and technical safeguards to prevent unauthorized access, loss, misuse, or alteration of your personal data. Quote requests and contact messages are stored in an access-restricted, secure database environment. We do not sell, rent, or trade your personal information to third-party marketing entities under any circumstances.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was gathered, including satisfying any legal, accounting, tax, or operational reporting obligations. Form enquiries and quotation records are periodically reviewed and securely removed when no longer active.
7. Your Legal Rights
Under UK data protection law, you have rights regarding your personal data:
- Right of Access: You may request copies of the personal data we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete data.
- Right to Erasure: You may request the deletion of your personal data where there is no ongoing legal ground for its processing.
- Right to Restriction: You may request that we suspend processing of your data under specific conditions.
- Right to Object: You may object to data processing carried out under legitimate interests.
To exercise any of these rights, please contact our team in writing at info@anrxpress.com or via our Paisley address.
8. Complaints to the Supervisory Authority
You also have the right to lodge a complaint with the UK supervisory authority for data protection issues, the Information Commissioner's Office (ICO), at ico.org.uk. We would, however, appreciate the opportunity to resolve any concerns directly before you approach the ICO.